Web analytics is not just a tool for measuring web traffic.
Off-site web analytics refers to the measurement of a website’s potential audience (opportunity), share of voice (visibility), and buzz (comments) that is happening on the internet as a whole. On-site web analytics measures a visitor’s behavior once on your website. This includes its drivers and conversions.
Taken together, web anlaytics provides a complete picture of your audience and their attitudes and behaviors toward your brand. Web analytics is the most valuable, useful, cost-effective and timely resource a business has to answers key strategy questions.
Google Analytics is the most widely used web analytics software. Google Webmaster Tools shows traffic for each keyword separately; it gives more information about website performance. There is even a Google Analytics Academy to learn all about how to use web analytics done online on the participant’s schedule. They’re all free to use so there’s no reason a company shouldn’t dedicate some time and attention to examining web analytics.
If you need more convincing, here are 37 key strategy questions web analytics answers.
WHO ARE OUR CUSTOMERS?
Who do we attract?
Who do we want to attract?
Who is visiting for the first time?
Who is returning for more visits?
What cities or countries are most people visiting from?
What search keywords are sending us traffic?
What percent of traffic comes from mobile devices?
Who are our most valuable segments?
Who is worth doing marketing efforts to based on their business potential?
Are we doing better or worse?
WHAT ARE THEIR BEHAVIORS TOWARD OUR BRAND?
What actions do people take?
Are they taking the actions we want?
How do people find us?
How do people travel through the site?
What sort of experience do we create for our users?
What percent of users view at least 3 pages per visit?
What percent of users remain on site for at least 3 minutes?
Where do our most active visitors come from?
Where do visitors click?
Where are our most valuable users coming from?
Who shares our content?
What content works best?
What percent of users comment on content?
Who recommends us to a friend?
What social networks and social media metrics are worth tracking?
What do they buy from us?
HOW DO FIND MORE PEOPLE LIKE THEM?
How do we find more people like the ones who are most valuable customers?
How long does it take for someone to decide to do business with us?
How do we know if our site is doing well relative to competitors?
How do we know if our marketing efforts are working?
How has advertising worked?
Was advertising worth it?
How can we identify the ideal marketing mix?
How do analytics help us understand how the business can make the most revenue and profits?
What key metrics should be used for Key Performance Indicators (KPIs)
What is the best way to measure ROI?
Do the answers to these questions matter to your business? Do they convince you to dedicate time and attention to web analytics? Does your company need to learn how to use web analytics better?
Social Selling is the use of social media to interact directly with prospects, to answer questions and offer thoughtful content until the prospect is ready to buy.
Social selling is not hard selling. In fact, it’s the opposite. It’s about discovering people who may eventually be interested in what you’re selling – then making yourself useful to them. For salespeople, especially in B2B industries, its purpose is to establish relevance to prospects rather than interrupt their daily lives with cold calls and sales pitches.
It’s not a buzzword. It’s a real way for generating revenue and results. Here are 27 facts about salespeople who are Social Selling.
IBM saw an Increase of 400% in sales in a Social Selling Pilot Program (source: IBM)
A brand voice is how a brand speaks to its audiences.
It connects a vision, mission and values to a personality; done well, it’s is relevant, timely and builds relationships that last. It’s the human face for a business or company. It’s an expression of the people behind the brand. It sets your company apart and builds trust.
Particularly in the digital channel, with the depth of information on a website and publishing opportunities available through social media, it is an essential consideration to your brand platform
Here are 11 ways to find your brand voice.
GET IN THE PRACTICE OF STORYTELLING: In marketing a product, you search for a “unique selling proposition.” For your brand voice, you tell your “unique story.” Every brand has one. They just have to find it. Tell it is small, manageable chapters to learn what resonates with your audience. Don’t be afraid to re-tell it.. If it means something to your audience, they’ll want to hear it again.
LOOK FOR YOUR ARCHETYPE: To help tell your story, the term “archetypes”, as it is used in marketing, has its origins in Carl Gustav Jung’s theories. He believed that universal, mythic characters— archetypes—reside within the collective subconscious of people the world over. Archetypal images represent fundamental human desires and evoke deep emotions. There are 12 archetypes which symbolizes a basic human need, aspiration or motivation. For example, Disney is the Innocent; Jeep is the Explorer and Nike is the Hero. There is an archetype that is a fit with your brand to guide in telling your unique story.
DEVELOP YOUR LANGUAGE: To address the needs of our audience, develop the language that stands for the problems your brand solves. Your expertise. What your business does, or makes or provides better than anyone else. It’s not only your differentiation but the keywords help be found on the internet.
CREATE BUYER PERSONAS: A representation of your ideal buyers based on market research and real data about your existing customers are buyer personas. They provide tremendous structure and insight for your company. Buyer Personas help you to have better conversations that attract the most valuable visitors, leads, and customers to your business
SHOW YOUR AUDIENCE YOU SHARE THEIR VALUES: How you relate to your audience is not just what you offer but the values you have in common. They are established through conversation, dialogue and action. They form bonds that can carry you through a crisis.
DEFINE YOUR COMMUNICATION CHANNELS: 54% of people find a website through natural search; 32% through social networks and 28% from links from other websites according to Forrester. While it’s important to broadcast, it is more more to know the different benefits of each channel. For example, Twitter may be the best channel for spreading your content, Facebook for sharing, LinkedIn for comments and email marketing for speaking to key customers. This help to manage your time and expectations.
PRACTICE THE 80/20 RULE: There is an 80/20 rule the Content Marketing Institute finds to me true about content for brands. 80% of content should be about your customers and trying to solve customer challenges. 20% can be sales-related and talk about products and services. This is a good guideline to observe.
BE AUTHENTIC, CONSISTENT AND HUMAN: Regardless of what product or service you offer, customers are drawn to brands that deliver on honesty and authenticity. Whether it’s through tweets, blogposts, webinars, or any other type of communication, make sure you’re a true problem-solver. Since it plays a crucial role in ensuring brands come through on that act of integrity, brands need to engage in conversations to build long-term relationships.
LISTEN TO YOUR AUDIENCE: If you ask someone what they need, they might not know. But if you listen carefully to what problems they are having, then you just might figure out what they’d really like to see from you.
BE WILLING TO CHANGE: There’s something to be said for staying consistent, but, if you learn something new by listening, be willing to change. An enduring brand voice is one that stays relevant because is able to adapt to changing needs and tastes..
WALK YOUR TALK: Substantiate your voice with your actions. Respond to detractors when they come out. Get back to people in a timely manner. Offer proof points that you deliver on what you say. Do unto your audience as you would like them to do unto you.
Does you brand have a voice? What is it that sets it apart? How does your business tell its unique story?
Key Performance Indicators (KPIs) are quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They will differ depending on the organization.
Erica Olsen of OnStrategy explains in this brief video what KPIs are, why you choose the metrics that matter most and how to set up a KPI dashboard as an actionable scorecard to keep your strategy on track.
But it takes work to align a company around common goals, establish key metrics and create regular reporting. Is it worth the effort? Here are 21 reasons every business should have KPIs.
CLARIFIES EXPECTATIONS: What is expected can be communicated in a clear and unambiguous manner
DIRECTS BEHAVIORS: Unless you explain how to measure progress and success, people create their own assumptions and follow them
FOCUSES ATTENTION: When people are faced with so many competing demands on their time and resources, what is measured tends to get their attention – particularly when it is linked to reward systems
IMPROVES EXECUTION: If you don’t measure, it’s a lot harder to know what to execute
INCREASES OBJECTIVITY: Management is by facts instead of feelings and instincts
MAKES PERFORMANCE VISIBLE: It puts what is most important out in the open
FACILITATES FEEDBACK: Feedback in the form of timely, relevant measures is the basic navigational device of any individual or organisation
IMPROVES DECISION MAKING. One of the major causes of failure in decision-making is poor or non-existent use of data
REDUCES UNNECESSARY OPINIONS: Instincts and gut feelings may have a place in business analysis but they are mostly relevant to the person who has them. But one clear visualization of key data can clarify a thousand opinions
QUANTIFIES ACHIEVEMENT: Progress is measured by impact on goals and measured against a standard or target
PROVIDES FOCUS WHEN THERE IS CHAOS: When an unexpected competitive development or operational snafu occurs, there is a clear picture of the direction what really matters
IDENTIFIES ACTIONABLE INSIGHTS: Because key metrics are chosen, insights are clearer and easier to identify
ACHIEVES TARGETS SET BY STRATEGY: If analysis is based on a strategic goal and cause and effect analysis, it’s easier to identify steps that enable your organization to hit key business targets
MEASURES VITAL ACTIVITIES: In addition to enabling company to hit key targets, KPIs identify the vital activities that enable companies to hit them again.
IDENTIFIES NEED FOR RESOURCES: No one likes having their budget cut. When your key measurements are established, the need for funding or staff is easier to justify, harder to refute and better for negotiation
CREATES ACTION: If a group of people meet regularly to look at key metrics chosen around a common goal, “what do we do based on these results” occurs much more naturally and effectively
CREATES CONSISTENCY IN ACTION: Not only does action occur but it occurs more consistently. Big results usually happen when small steps are taken, continuously.
FOSTERS COLLABORATION: The people involved with the business work better together because they share the common bond of establishing the strategy, choosing the key metrics, creating the reports and taking the action that come from regular review of the KPIs
ESTABLISHES ACCOUNTABILITY: When people collaborate around a common goal and key measurements, they more likely to recognize their accountability and it’s more effectively enforced
MEASURES CUSTOMER SATISFACTION AND EMPLOYEE SATISFACTION FOR REAL: A key metric many company choose as a KPI is customer satisfaction or employee satisfaction or both. The KPI process makes this possible. When look at relative to other key metrics, it provides real evidence for satisfaction and dissatisfaction as well as a course of action if improvements need to occur
ARE THE ACTIONABLE SCORECARD TO KEEP STRATEGY ON TRACK: The educator and creator of the Peter Principle, Laurence Peter, said: “If you don’t know where you, you’ll probably end up someplace else.” KPIs are the best means a company to stick to strategy and not end up someplace else.
Does your business have KPIs? Do these reflect key benefits to you? Are there others you would add? Does you company need help establishing KPIs to keep your strategy on track?
There are differences marketing to a business versus marketing to a consumer.
When you market B2B:
Decision making is based more on logic than emotion
Cost of a sale is more expensive
Time to make a sale takes longer
Businesses work to streamline the buying process to save time and money
Multiple people are involved in the process
Maybe for these reasons, many people think social media marketing cannot work in B2B like it is in B2C, or does not work in general.
If you need convincing, here are 15 B2B case studies that prove Social Media ROI.
ADP: Developed a content marketing campaign to connect and engage with their target audience on a ADP solution using white papers and a diagnostic assessment tool. The campaign generated over $1 million in new sales opportunities with several deals closed within the first 3 months of launch.
CISCO: Has long been engaged in social media activity, often running campaigns alongside its ongoing engagement strategy. To demonstrate the extent to which this has impacted the company, it launched a new router using only social channels and saved an estimated $100,000.
CROWE HORWATH: the public accounting firm used 48 pieces of content in 4 different topic areas, this campaign targeted C-level prospects in financial institutions with $1 billion or more in assets across the buying cycle. Content tactics included: executive briefs, case studies, infographics, checklists, Q and A, and Brainshark video. 778 contacts were engaged with a 70% open rate (vs. 10%), 2 engagement worth $250k in revenue.
DEMANDBASE: A B2B marketing cloud, helped B2B marketers make the right content technology investment by using a white paper, infographic, webinar, Slideshare and a live presentation to spotlight tools that can maximize the power of content. The results of the campaign generated 1,700 leads, 125 webinar participants, 5,000 views on Slideshare and $1 million in new business.
FISHER TANK: Makes giant, above-ground welded steel tanks. With clients in the fuel industries, waste water, pulp & paper and other industrial and municipal areas, projects tend to be big (multi-million dollar) and take a long time to sell (12 months and longer). For more than 60 years, the company has made its sales primarily through cold calling and referrals from existing clients. So it took some moxy to launch a content marketing strategy online. The plan including sprucing up the website, integrating a blog and social sharing, and offering some valuable content by free download. The campaign increased web traffic by 119%, traffic from social media by 4800%, lead conversions by 3900%, quote requests by 500% and new qualified sales opportunities by $3.4 million.
IBM:developed a social sales program for their inside sales team. They identified their target audience and monitored social media platforms for relevant topics and conversation. The company trained their sales team to nurture online relationships and drive prospects to team members’ websites. As a result of this focus on social sales and personnel training, IBM saw a 400% in sales.
LINKEDIN: Had to be convert to social selling. After the release of tools such as Sales Navigator and TeamLink, LinkedIn’s own sales team began seeing significant results. Ralf VonSosen, the company’s head of marketing for sales solutions notes, “We started seeing a 50% increase in leads to meeting conversion rates.”
LOGICALL: A company that focuses on inbound and outbound customer management solutions, uses content assets such as emails, microsite and ebook, Logicalis developed a thought leadership effort that supported sales teams by enabling custom messaging based on the prospects interaction with the campaign. With a target audience of about 2,000, nearly $8 million in new pipeline business was closed.
MAERSK: Danish shipping company Maersk first began using social back in 2011 to raise brand awareness, gain insight into the market, increase employee satisfaction and get closer to its customers, It focuses on the stories that emerge from within the business, such as how it is helping fuel a boom in the sale of Kenyan avocados and where its staff come from. Its presence on each network is tailored to that platform, so for example on LinkedIn it promotes job vacancies and publishes articles about the work culture within the business, while on Instagram it encourages followers to post photos of its ships using the hashtag #Maersk. Maersk now has more than 1.5m Facebook fans (of which around 15% are customers) and 12,000 Twitter followers, as well as active accounts on Instagram, Tumblr, YouTube, Google+ and
OPENTEXT: A software solution for enterprise information management, created a personalized new customer onboarding site offering a variety of assets (white papers, checklists, product pages, ebooks, case studies) and content to welcome new clients and provide upsell, cross-sell opportunities. The campaign also included a two phase nurturing program. 1,700 new contacts were identified along with 31 new opportunities worth $1.8 million.
OPTUM: A health services business, created an integrated marketing campaign to support the launch of a new solution, support sales and build thought leadership. The content marketing mix included: advertorials, display ads, email, direct mail and a campaign website. The successful campaign earned a 23.5 lead to conversion rate, 475% increase in website traffic, 2,500+ resource downloads, 28% increase in YoY blog followers and $52 million in contract value of new business with less than $ 1,000,000 invested.
RS COMPONENTS: The electronic product distribution company created a specific social hub, spanning four different languages, having the purpose of being a collaboration and engagement hub for Electronic Design Engineering. One of the centrepieces of the site is the free tool store, which includes a free design tool that’s been downloaded more than 60,000 times and the site itself gathered more than 45,000 members within its first 12-month period.
SAP: The global strategy was aimed at enabling cross-cultural information to be efficiently shared around the company. SAP Latin AmericaOne year after implementing this strategy SAP Latin America had more than 100,000 fans and followers (an increase of 900%) and achieved a 17% interaction rate across the region, while a campaign featuring a social app targeting specific buying centers drove more than 12,000 visitors and a 15% engagement rate. has four Facebook pages, four Twitter feeds and two LinkedIn accounts. These profiles are split out by language (e.g. Portuguese and Spanish) rather than country and aim at achieving a split of 20% promotion material vs. 80% of interesting, engaging content for its community.
SHIPSERV: It’s difficult to imagine the maritime industry getting to grips with social media, but Shipserv one of the leading industry marketplaces, proves that in can be done very successfully.As part of a wider marketing strategy and customer engagement strategy, various social approaches were taken, resulting in greater site traffic, alongside increased brand awareness and lead opportunities.From an initial $30,000 social media marketing investment, it’s estimated the overall results achieved would have cost more than $150,000 through traditional media.
XEROX: Created a targeted “Get Optimistic” campaign to connect with 30 top accounts and partnered with Forbes to create a magazine that offered relevant business tips. 70% of targeted companies interacted with the microsite, readership increased 300-400% over previous email campaigns, added 20,000 new contacts, generated 1,000+ scheduled appointments, and get this: yielded $1.3 BILLION in pipeline revenue.
If you need more convincing, you can download my complimentary eBook, 166 Case Studies Prove Social Media Marketing ROI. It’s free with just a just a click on the sidebar of this website. No information is required. It’s been downloaded by over 100,000 people so far. Or you can view the infographic below.
Do this case studies convince you? Does your business need help proving Social Media ROI?