Customer loyalty metrics 65% of people who purchase a brand are repeat customers. And a repeat customer spends 33% more...
11 most tried and true customer retention strategies
Customer retention strategies generate big returns. Frederick Reichheld, the inventor of the net promoter score, shows increasing customer retention rates...
40 facts explain customer loyalty worth and how to make it work
Customer Loyalty Customer loyalty is the result of consistently positive emotional experiences that includes the product or services where both...