Chatbot case studies

Chatbot case studies show the success of artificial intelligence (AI) programs that simulate interactive human conversation by using key pre-calculated phrases based on auditory or text-based signals. Chatbots are frequently used for customer service with marketing systems.

Chatbot case studies are also a demonstration of one of the more widely used applications of artificial intellence (AI) for marketing. Do Chatbots work?

• $8 billion will be saved by 2022 from businesses using chatbots according to IBM
• 85% of all customer interactions will occur through chatbots by 2020 according to Gartner
• 53% of customers would happily message than call a customer service agent

Here are 12 chatbot case studies that prove ROI and show the success of AI.

1. 1-800-FLOWERS: Used GWYN is a product of IBM’s artificial intelligence system, Watson, and is based on the Fluid Expert Personal Shopper (XPS) software platform). The chatbot helps consumers search for and place their gift order online. GWYN becomes smarter as “she” interacts with more customers over time; the eventual goal is to offer a customized shopping experience based on past buying behaviour. 70% of customers ordering through the chat bot were new 1-800-Flowers customers
2. AMTRAK: Has 20,000 employees and serves 30 million passengers per year. Amtrak.com receives 375,000 visitors every day. Through their chatbot, Julie, travelers can book rail travel by simply stating where and when they’d like to travel.  Julie has been designed to function like Amtrak’s best customer service representative, She answer 5,000,000 questions per year. With Julie, Amtrak has increase bookings by 25%. A booking through Julie the chatbot generates 30% more revenue. Julie has produced an ROI for Amtrak of 800%.
3. CHARTER COMMUNICATION: Is the second largest cable provider and the fifth largest phone providers in the U.S. Before switching to a chatbot service, Charter Communications had 200,000 live chats per month. 38% of these live chat conversations were for forgotten usernames and passwords. When they switched to a chatbot, it didn’t just take over those basic password and username questions. 83% of all of chat communications were handled by the bot. That’s 166,000 chat requests per month that Charter no longer had to worry about. And a 300% ROI within six months.
4. COVER GIRL: Recognizing the important role that l media influencers play in reaching beauty consumers today, Cover Girl creates teen-focused chatbot messaging app called Kik, modelled after Kalani Hilliker, a 16-year-old American dancer, model and TV personality. The bot interacts with fans in a fun and natural way and shared branded product information and coupons when the user expresses genuine interest in makeup and achieving a new look. The results are 14X more comments per post, 51% click through on coupons and 91% positive sentiment.
5. JOHNSON & JOHNSON: The BabyCentre UK website (part of the Johnson & Johnson family of companies) is a trusted pregnancy and childcare resource in the United Kingdom. From due date calculators to articles about self-care for moms to user communities, BabyCentre puts out a lot of content geared toward all stages of motherhood and its chatbot equally delivers. Much like its Facebook Messenger Bot, BabyCentre’s email marketing is also personalized and targeted. However, when BabyCentre tested whether its chatbot or email marketing drove more traffic to its website, the results were staggering. On average, the bot had an 84% “read” rate and a 53% CTR, 1,428% higher than email.
6. L’OREAL: The biggest beauty company in the world, launches an innovative messaging chatbot for Facebook Messenger called Beauty Gifter to improve personalization. Beauty Gifter gets to know each user’s needs and preferences and makes personalized product recommendations from 11 different L’Oreal brands, integrating with L’Oréal’s e-commerce system for checkout. It also proactively follows-up with personalized, relevant content, pushed at the right time, to drive on-going engagement. Beauty Gifter chatbot case studies result show 27X higher engagement than email, 31% rich profiling and 82% loved the experience.
7. MOBILE MONKEY: Easily creates chatbots that works through Facebook messenger. One of their tactics is to use a little-used Facebook ad type: the click-to-Messenger ad. They engage your audience on their own turf and reduce cart abandonment. For client, LeifTech, with only a $311 ad investment, they generated $14,975 in revenue and a 1133% increase in conversion.
8. REWARD STREAM: A referral marketing program, now a part of buyapowa, is doing everything right on the digital marketing front: generating traffic, engaging content, effective paid advertising and a solid email marketing strategy. They decide to invest in a chatbot that engage visitors at the opportune moment. RewardStream find they steadily converts a higher number of leads as the days rolled by – reaching an impressive 30% of all conversions with the first month and a half..
9. SALES RABBIT: Is a company that books meetings for sales teams. They use form that then exchanges emails between the rep and prospect, After switching to a chatbot, they are able to not only qualify leads but then immediately book time on their sales team’s calendar, SalesRabbit has a 40% lift in the conversion rate of requests to meetings held and a 50% increase in qualified leads.
10. TREE RING: Is a service for creating custom yearbooks online. Their sales team is able to produce quality, sales-ready leads. But most of their sales come from current customers who like to spend time on the phone with sales reps. This may be a nice problem to have but it also is a drain on resources. By automating the lead qualification process through a chatbot, TreeRing sales people can focus on closing sales. This results in a 15X ROI through a 10% increase in pipeline value.
11. VANARAMA: Leasing a vehicle is not a simple conversation. It’s an intricate, complex, and personal data-heavy process. Vanarama, the UK’s leading van leasing company, launched iVan, a full-page chatbot and a pop-up widget. iVan answers hundreds of frequently asked questions, takes users through an end-to-end van leasing journey, including credit checking and finance approval, close deals itself, without human intervention and hands over warm leads to human salespeople. iVan the chatbot closes over 500 sales and creates 30,000 leads.
12. WHOLE FOODS: Whole Foods’ Facebook Messenger Bot connects with users by providing recipes, products, and cooking inspiration. Presenting filters and options for different types of food, including international cuisines with each message, Whole Foods makes it easy for users to narrow in on the kind of recipe they’re looking for. Once enough filters have been selected, the bot presents a link to a specific recipe that directs users to the company’s website. Rather than rely on direct visitors, Whole Foods’ chatbot drives traffic to their site from a platform where people spend on average 50 minutes a day.

Do these chatbot case studies convince you of their ROI? Do they help you see how AI is being applied to marketing. Are you ready to talk about the future of your digital marketing?

Artificial intelligence success stories show how purposeful brands can be in pleasing their customers.

• 72% of business leaders believe artificial intelligence is a “business advantage.” 
• 61%, regardless of company size, pointed to machine learning and AI as their company’s most significant data initiative for next year. 
• By 2020, 57% of business buyers will depend on companies to know what they need before they ask for anything. 

Who’s doing it well? Here are 15 inspiring artificial intelligence brand success stories.

1. AMAZON: Has opened an AI-powered convenience store in Seattle. The premise of Amazon Go is simple: to eliminate everyone’s least-favorite part of the shopping experience, checking out. With ceiling-mounted sensors and cameras backed by artificial intelligence, Amazon is able to track every interaction a customer has with a product. It knows exactly when a product is picked up or put back. Go works like a physical manifestation of Amazon’s 1-Click checkout, where you “click” by taking an item off a shelf. When a customer walks out of the store, they are charged for their haul via the Amazon Go app.
2. CALLAWAY: Designs the Epic Flash series driver in this one of our artificial intelligence success stories. It uses AI to make drives longer and increase ball speed. According to the golf company, a new driver face can typically take eight to 10 iterations before landing on the best one. However, it stated that through machine learning it was able to analyze 10s of thousands of iterations to find what works best.
3. DISNEY: Is using AI to organize product SKUs, is training artificial neural networks, computing systems modeled after animal brains, to mimic human brains and recognize what makes a story appealing. Using data from Q+A site Quora, Disney researchers used the site’s upvotes and downvotes to train the neural networks to determine what makes some stories more popular than others. At some point in the not-too-distant future, look out for a Mickey Mouse doll that can tell your kids a better bedtime story than you can.
4. DRIFT: A company that finds quality leads for a product or service, uses chatbots, machine learning and natural language processing to help businesses book more meetings, assist customers with product questions and make the sales cycle more efficient. The technology is particularly good at automating traditionally time-consuming marketing tasks. For example, once a customer is on a website using Drift, a chatbot will pop-up, ask  questions and automatically slot them into a campaign if they are a lead. Additionally, the company’s “Drift Assistant” automates email replies, routing leads and updating contact information.
5. GENERAL MOTORS: Plans to invest $1 billion over the next five years in Argo AI, a startup formed in December that is focused on developing autonomous vehicle technology. GM, in this one of our artificial intelligence success stories, has an an agreement with New York State, GM will soon become the first company to test self-driving vehicles in New York City. Tests will take place in a geofenced section of lower Manhattan, following existing trials in Arizona, San Francisco, and GM’s home base Michigan.
6. HANSON ROBOTICS: Is building humanoid robots with artificial intelligence for both the commercial and consumer markets. Hanson robot, Sophia, can efficiently communicate with natural language and use facial expressions to convey human-like emotions. Hanson plans to introduce an entire line of robots like Sophia, which they believe “have immediate applications as media personalities in movies and TV shows, entertainment animatronics in museums and theme parks, and for university research and medical training applications.”
7. IROBOT: The Roomba 980 model vacuum cleaner uses artificial intelligence to scan room size, identify obstacles and remember the most efficient routes for cleaning. The self-deploying Roomba can also determine how much vacuuming there is to do based on a room’s size, and it needs no human assistance to clean floors.The company completed its first year as a purely consumer-focused business in 2017, pulling in $883.9 million in revenue, and has shipped more than 10 million Roombas since 2002.
8. KLM: Invests in what is commonly referred to as KLM`s BB. This is a short form of BlueBot. The aim was to help customers book a ticket, send confirmation, deliver flight updates and answer passenger questions. Without BlueBot, KLM would probably not be able to record more than 1.7 million messages sent by 500,000 passengers. Driving customers’ satisfaction starts with being available to answer queries.
9. NETFLIX: Taps into massive pools of viewer preference data to build algorithms that recommend new viewing material in this one of our artificial intelligence success stories. These algorithms then leverage AI to learn what viewers enjoy most. And it appears that viewers are addicted to this data-driven offering: Netflix is adding around 12,000 subscribers in the US each day and over 56,000 subscribers per day in the rest of the world.
10. NIKE: Launches a system that allows customers to design their own sneakers in store. Not only is this a great gimmick to drive sales, but it also collects a huge amount of useful data that machine learning algorithms can use to design future products and deliver personalized recommendations and marketing messages.
11. PATHAI: The company’s machine learning algorithms help pathologists analyze tissue samples and make more accurate diagnoses. The aim is to not only improve diagnostic accuracy, but also treatment. PathAI’s technology can also identify optimal clinical trial participants. PathAI has worked with the Bill & Melinda Gates Foundation and Philips to develop high-volume prognostic test support tools and plans for sustainable access to their advanced diagnostic services.
12. STARBUCKS: Is using its loyalty card and mobile app to collect and analyze customer data including purchases, where they are made, and at what time of day.The company uses predictive analytics to process this data in order to deliver personalized marketing messages to customers including recommendations when they’re approaching their local stores, and offers aimed at increasing their average spend. A virtual barista service on the app powered by AI also allows customers to place orders directly from their phone via voice command. As well as delivering a more personalized customer experience, Starbucks uses their data from 90 million transactions every week to inform business decisions such as where to open new stores, and which products they should offer.
13. TOMMY HILFIGER: Has begun to add AI to its creative process. The brand recently announced a partnership with IBM and The Fashion Institute of Technology (FIT). As part of the “Reimagine Retail” project, FIT students were given access to IBM Research’s AI capabilities including computer vision, natural language understanding, and deep learning techniques specifically trained with fashion data. This information was filtered back to the student designer on the other end, who could then use it to make informed decisions around their design.
14. TWIGGLE: An advanced search engine for e-commerce sites, uses natural language processing to boost search relevance and product awareness for businesses. The combination of human-like deep learning and an understanding for the retail industry helps connect customers to exactly what they need. Twiggle claims a site with two million visitors a month might lose as many as 266,600 customers from bad search. For customers that use its search, the company boasts a 9% increase in “add to cart” and a 12% increase in click-through rate.
15. TWITTER: Uses AI to identify hate speech and terroristic language in tweets. In the first half of 2017, the company discovered and banned 300,000 terrorist-linked accounts, 95% of which were found by non-human, artificially intelligent machines.  

Do these artificial intelligence success stories show you are brands are using AI? Do they inspire your brand?

Blog case studies

Blog case studies show the opportunity available to someone with a unique perspective on an area that is relevant to others. Successful blog are consistently supported with content that builds an audience and possibly monetary value.

People who make blogs into a business often start from the humblest of beginnings. It is their unique perspective on a particular topic, its relevance to others and the consistency of keeping the content fresh that makes them stand out.

They may make money from similar sources like affiliate marketing, sponsored content, ads, courses and event. But it is the differentiated way they discuss their area that turns their blog into a viable business.

Here are 12 blog case studies of small beginnings to super success.

ARTOFMANLINESS: Brett McKay founded the Art of Manliness in 2008 and has grown it into the largest independent men’s interest magazine on the web. It is a one-stop resource for actionable advice that covers every aspect of a man’s life: character, career, relationships, fitness, style, skills, and much more. Through weekly podcasts and articles, AoM tackles subjects from the philosophical and serious to the practical and fun. AoM differentiates itself from other men’s lifestyle media outlets in providing content that is intelligent, thoughtful, thorough, eminently useful, and clickbait-free. Estimated annual revenue is now $4,300,000.

COINDESK: Is the most successful cryptocurrency blog in the world, getting over 10 million visitors per month. It was started in 2013 by Shakil Kha, and then acquired by Digital Currency Group in 2016 for an amount rumored to be around $500,000. Today, they’re the go-to source for all news and updates in the blockchain world. They make money through advertising, publishing paid reports, and selling tickets to their conferences.

COPYBLOGGER: Started by Brian Clark with no more than $1,000 in seed cash, Brian worked incredibly hard to build an audience and help people. He engaged his audience and figured out exactly what they were looking for. And then he gave it to them. Brian Clark didn’t even have an idea for a product to sell. This approach led Clark and his growing team to launch Copyblogger’s Authority educational platform, its certified content marketer marketplace, and the StudioPress website builder for WordPress. Brian Clark has built CopyBlogger through partnership. Its parent company, Rainmaker Digital, serves more than 200,000 unique customers across its three brands and earns in excess of $12 million in annual revenue.

CREATEANDGO: Founded by Alex and Lauren (a former personal trainer and CPA), after first creating a health and wellness blog, they turned their attention to teaching others how to start a blog and make money at it in this one of our blog case studies. Last year, they earned over $1.66 million with a little less than $600,000 in expenses putting their blogs at over the million dollar mark in revenues. Books and courses account for the majority of revenue, followed by affiliate marketing, mostly for web hosting, email marketing and landing page building companies.

HUFFPOST: Started as “The Huffington Post” by blogger-cum-celebrity Arianna Huffington. It’s initial focus was on American politics with a decidedly liberal stance. It expanded to include a wide variety of other topics and localized editions. They’ve achieved this through pulling in content from a pool of individual bloggers and content creators. HuffPost makes it money from sponsored advertising revenue through banners and other digital ads across its variety of channels. It is by far the most successful blog of its kind, likely valued today at well over $1 billion, a great investment for AOL.” It is estimated Huffpost earns $1,40,00000 per month.

LIFEHACKER: Launched by Gawker Media and is currently owned by Univision Communications, the staff updates the site about 18 times each weekday, with reduced updates on weekends. The site bills itself simply as the site for “Tips, tricks, and downloads for getting things done.” Simple and straightforward, yet highly intriguing. This is one of our blog case studies because who doesn’t need help getting things done?). Daily page views are 2.2 million and monthly revenues are $198,975.

MAKINGSENSEOFCENTS: Started by Michelle Garter as a blog to improve her finances and keep track of her progress to teach others, Michelle managed to pay pay off her $38,000 student loan in 7 months following her own advice. She writes in-depth articles about earning extra income with side hustle and controlling emotional spending. She has developed courses and products to help others. She also monetizes her blog through affiliate marketing and ads. Michelle went from being in debt to earning revenues of $120,000+/month through her blog

MASHABLE: Started by Pete Cashmore in his Scotland home and quickly grew to be the go-to source for social media and tech news. Since then, the outlet’s focus has expanded a bit. But it emphasizes social media news and updates while growing its audiences significantly, thanks in part to pushing content out on a variety of platforms like Facebook and Twitter. Mashable is monetized by offering a variety of advertising formats. Because it has 45M unique monthly readers, certain authors may pay Mashable to be featured on their site. It is estimated Mashable makes $2,000,000 per month.

NERDFITNESS: Cut from his high school basketball team in Sandwich, Mass, Steve Kamb hit the gym. To his surprise, he enjoyed working out. He wanted to create a home for people, like himself, who are kind of nerdy and are interested in fitness but are too self-conscious to go to the gym. Most of the firm’s revenue comes through online courses it sells through its Nerd Fitness Academy. The company also runs Camp Nerd Fitness, where several hundred people gather each fall for a fitness retreat held on a long weekend.  His monthly newsletter has 273,000 subscribers and annual revenue is in the seven figures.

NERDWALLET: Is a personal finance blog that helps people with personal financial decisions. They review everything from credit cards, mortgages, insurance, and all things finance. The affiliate commissions for financial products like these can get into the hundreds of dollars per referral. But what they’ve really mastered is Search Engine Optimization (SEO) understanding search intent. They create the best content and user experience depending on the keyword. These reason explain why they’re worth over $500,000,000.

SHOWMETHEYUMMY: When Jennifer started food blogging, her husband, Trevor, a professional photography, worked a full time. Later, they reversed role and now have a food blog that benefits from the skills of both. Starting with revenue of $28/month, four years later, revenue is at $46,000+/month. The blog makes money from affiliate marketing, sponsored content, ads and a video product that teaches how to set-up, shoot and edit a face-paced food video called Show Me the Yummy Digital Food Video Workshop.

TUTSPLUS: Founded in 2006 by Collis Ta’eed, Cyan Claire, and Jun Rundelivering, it’s been delivering outstanding tutorials and content to designers and developers from across the world for quite some time now. Today, in this one of our blog case studies, they offer a hub of useful content and a tremendous marketplace where 2,000,000 active buyers are searching for site templates and useful paid tutorials that they offer as part of their platform. They earn their income primarily through membership and commissions from sales of digital goods on their platform. TUTS+ revenue is currently estimated at $175,000/month.

Do these blog case studies help you see how blogs can be big business? And how, from small beginning, the potential for super success with the right topic, consistency and perseverance is there?

Best digital marketing case studies are meant to not only inform us on significant accomplishments for this year but to inspire us in the year to come.

A digital marketing campaign is an online marketing effort by a company to drive engagement, conversions, traffic and revenue. 

While the best digital marketing case studies demonstrate integration, depending on the unique aspects of the business, certain channels can stand out.

Here are the 20 best digital marketing case studies of 2018 to inspire in 2019 across the areas of content marketing, ecommerce, mobile, social media, UX experience and video.

CONTENT MARKETING

• LEVONO: Developed a digital content hub called “Tech Revolution” to deliver technical news and technology information to IT decision makers for best digital marketing case studies of the year in content marketing. They were able to successfully engage with their target audience through this content marketing hub. The leads generated via Tech Revolution, were routed to their website, based on which sales executives were able to readily connect with consumers. The digital content hub had more than 250 articles with 34 million impressions, 308 link clicks, and was visited by 1,70,000 new web users, In terms of financials, $300 million in sales was attributable to this initiative alone.
• HUBSPOT: Coined the phrase “inbound marketing.” The main reason HubSpot has grown so fast is because of their content marketing strategy. Their blogs are central to their content strategy: one focused on marketing, the other on sales. The goal of these blogs is to help HubSpot acquire traffic to their funnel. Content marketing has been one of HubSpot’s main growth drivers. It helped the company go from being funded in 2006 to a $75 million run rate public company worth over a billion dollars.
• STR SOFTWARE: Attracted large businesses with big budgets and long, complex sales cycles. So instead of investing thousands of dollars to acquire each customer, STR Software decided to to set themselves apart by developing a content marketing strategy. STR Software promoted their “University” extensively throughout their site, including on their homepage, sidebar, and other articles. They also used email marketing to promote it to their audience. They saw 54% increase in website traffic, 67% increase in pageviews and 10% conversion rate on forms, up from 1-2 percent on other forms.

ECOMMERCE

• ENVELOPE.COM: Wanted to see if they could “rekindle the flame” and land some sales from hot leads using target followups in best digital marketing case studies for ecommerce. These are visitors who created an account and put an item in their shopping cart. So they tested out email sends at two alternate time lapses post cart abandonment; the first group sent the following morning at 11 a.m. and the second group 48 hours post cart abandonment. The emails sent after 48 hours delivered: 1) An open rate of 38.01%, 2) click-through rate of 24.71% and 3) a conversion rate of 40.00%
• RAW GENERATION: A company that makes drinking raw, unpasteurized juice from fresh fruits and vegetables more convenient. For their business, deal sites like Groupon, Gilt and Rue La La proved to be a major channel. After initially promoting on social media and getting no traction, Jessica, the founder was introduced to Lifebooker, a deal site. After promoting on Lifebooker, they hit a homerun. Once they discovered a marketing channel that working, they didn’t go seeking new marketing channels. Doubling down on the channel that’s working took ecommerce sales from $8K to $96K per month.
• BEARDBRAND: An Ecommerce store that sells beard oil and beard care products and that prides themselves in leading the movement for all the “urban beardsmen” of the world, chose not to put ads or not to put products on sale because they wanted their brand to be as consistent as possible in providing premium customer experience. Then focused on offering premium customer experience by using high-quality oils for beard care, high-end packaging, one-business-day shipping and offering no discounts on products. Within a year, they created an ecommerce business that went from $0 to $120K per month.

MOBILE

• CAROLINA PANTHERS: Wanted to elevate their ecommerce experience for their football apparel best digital marketing case studies for mobile. They enlisted the help of their official retail provider Delaware North Sportservice. One particular focus of the Panthers was to improve the mobile shopping experience. They not only looked at the desktop experience, but focused equally on the tablet and mobile shopping experience to be sure that customers would be able to navigate the site, find items, and checkout with ease –– no matter where they were shopping. Since the site has gone live, the Panthers mobile conversion rate, has increased 83%, with overall conversion rate growing by 37%.
• DUNKIN DONUTS: Launched a new text messaging promotion towards young adults in the Boston area. Via a local radio DJ, Dunkin’ Donuts advertised the text message promotion on-air and ran mobile internet ads encouraging people to opt-in to text message promotions. The result was 7,500 consumers opting in. 17% of participants forwarded or showed the text message promotion to their friends. 35% of the participants considered themselves more likely to buy lattes and coffee from Dunkin’ Donuts. 21% increase in store traffic occurred due to the mobile promotion. 
• ARGOS: The British retail major wanted to deliver a multi-channel experience comprising 14 combinations of order and fulfillment. The British retail major wanted to deliver a multi-channel experience comprising 14 combinations of order and fulfillment. Its multi-channel sales comprised over 50% of the total sales. 

SOCIAL MEDIA

• CHEVROLET AND BUICK DEALERSHIP: Castle Chevrolet & Castle Buick GMC turned to Facebook Advertising, targeting the campaign to Facebook users who were located within a few miles of their showrooms as well as those that lived near Castle’s top competitors. The ads featured a map that showed exactly how close Castle’s dealerships were to the audience. The three-month campaign generated 2,212 unique visits to the dealership website at a cost of $0.98 per click. 23 vehicle sales were directly attributed to the campaign, providing a 23x return of advertising spend.
• DISNEY: Came up with a wonderfully simple idea. For every photo that featured Mickey Mouse ears and the hashtag #ShareYourEars uploaded to Facebook, Twitter or Instagram, Disney would donate $5 to Make A Wish Foundation. The campaign for best digital marketing case studies of the year was a huge success and Disney ended up donating $2 million.
• SHUTTERFLY: A company who flagship products are photo books, came up with a promotion to offer a free personalised ceramic mug. And the audience they chose to target in best digital marketing case studies for social media? Mothers with kids at home. Using Facebook’s Offer Claims feature, Shutterfly reached out to their target audience and distribute a unique, single-use offer code to each person who clicked its ad. The three-day campaign resulted in over 16,000 offers reclaimed. But crucially there were 8,000 additional purchases generated, resulting in an 11-fold return on ad spend.
• STATE BYCYCLE CO.: Came up with a number of ways to reach out to cycling lovers. One of the most popular is their weekly photo challenge, where State Bicycle Co. reward the follower who submits the best snap on a given theme (e.g. the winner of the “most beat-up bike” theme landed themselves a brand new ride). State Bicycle Co. also offer unique discount codes on ‘Facebook Fridays’ and encourage followers to like posts to reveal sneak previews of new products. Since 2013 State Bicycle Co. has grown its followers from 4,500 to 480,000. Today, 12 per cent of State Bicycle Co.’s website traffic comes from Facebook, at a fifth of the cost per click of other platforms. Best of all? State Bicycle Co. attribute $500,000 in annual sales to coupon codes and traffic from Facebook.

WEBSITE DESIGN & UX EXPERIENCE

• CONCORDIA PLAN SERVICES: An insurance provider, had a major problem for best digital marketing case studies in UX experience. Its three disjointed websites made it nearly impossible for users to find information and forms. As a result, customers resorted to calling support with basic requests, tying up support lines, causing customer dissatisfaction and increased support costs. They consolidated three websites and over 800 disjointed pages into a single 60-page user-centric website. The new website makes it easy for users to find information, resulting in a significant reduction of support calls and resulted in an improvement in 92% customer satisfaction.
• HEARTLAND SENIOR FINANCE: (HSF): Australia’s largest leading provider of reverse mortgages, enables seniors to release equity in their property to help them live better in retirement. They developed content around solving problem to use keywords their customers used in organic search. They created a drop-down widget on the homepage which led to optimized landing pages, each focusing on one of the reasons for taking out a reverse mortgage. They did systems consolidations to ensure they converted as many leads as possible. In just a few months, the saw: 1) 29.5% increase in page views, 2) 25.38% increase in new visitors, 3) 81.2% increase in returning visitors, 4) 71.95% increase in guide downloads (leads)  and 5) 19.94% increase in conversion rate. 
• STANLEY: Consolidated two separate brand web properties into one site. The process needed to mitigate traffic disruption, improve traffic, and increase organic search results. So they focused on increase search rank of top performing keywords as the key measurement of web design success. The results? Almost 40% of keywords Stanley ranked for were on the first page of organic results, and the company generated a 100% lift in revenue.

VIDEO:

• CHILI’S: Decided to run a digital campaign to raise awareness of its 3 for $10 deal. The plan was to capture people’s attention using a made-for-digital 15-second creative spot that highlighted one of the meals from the promotion. Form ads — a new TrueView for action format optimized for lead generation — create a sign-up form that enables viewers to submit their name and email right below a video ad. It’s a quick and easy process that doesn’t interrupt the viewing experience. The campaign ended up generating over 7,800 form leads, a valuable addition for a campaign focused on brand consideration.
• OVERSTOCK: Personalized each of the 15-second pieces of creative on YouTube. While the first half was one of several funny plays on a person’s name, the second half was tailored to a specific set of products, like furniture, dining, or bedding. Overstock regularly used search ads. If someone is browsing online for, say, a table, the company can serve up a relevant ad featuring tables. Using a new YouTube tool, Overstock was able to take this understanding of what customers were actively looking to buy and apply it to video. Overstock used TrueView for action, a direct-response format, placing a call to action underneath the ad that told people to “Shop Now” or “Save Big.” When viewers clicked, they were taken directly to Overstock’s website. The direct-response video campaign an 80% increase in the conversion rate compared to other campaigns.
• NAVY: Shot their first made-for-digital creative and personalized it for those audiences for best digital marketing case studies of the year. The creative was built into over 60 different 15-second and six-second video ads, all tied together with the tagline “Forged by the Sea.” Finally, they served the ads in a specific order, making sure each viewer saw more than one. People who saw the ads two or more times were 16% more likely to consider joining the U.S. Navy, and users who saw the ads at least twice were 19% more likely to search for U.S. Navy keywords on YouTube within three days.
• PEEL: Sells thin phone cases, with the major selling point being they’re both functional and stylish. They used Facebook video ads to help tell the story of what separates their products from everyone else. When one of your brand’s major selling points is aesthetics, little details conveyed in video proved critical to messaging. The campaign proved successful resulting in a 16x increase in revenue and 3x higher ROI in best digital marketing case studies for video.

Do these best digital marketing case studies in 2018 provides inspiration for 2019? Does your business need direction in digital next year?

Artificial intelligence case studies demonstrate the many ways companies are using AI to increase sales, productivity, speed, efficiency, segmentation, targeting, compliance, conversions, create new products and, of course, generate significant business growth.

Artificial intelligence is the theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.

These artificial intelligence case studies show AI’s breadth, innovation and business return.

Here are 9 artificial intelligence case studies that show companies the money.

1. ALIBABA GROUP: Is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, AI and technology. Among companies is our artificial intelligence case studies, Alibaba uses AI to help map the most efficient delivery routes. Works quite well! And Alibaba claims that smart logistics have resulted in a 10% reduction in vehicle use and a 30% reduction in travel distances.
2. AMAZON: Alexa is one of Amazon’s most popular and most famous AI product. It helps drive the algorithms that are essential to Amazon’s targeted marketing strategy. AI allows Amazon to predict what products will be the most demanded to provide customized recommendations based on customer searches. And according to rejoiner, Amazon’s recommendation engine drives 35 percent of total sales.
3. COCA-COLA: Coca-Cola Amatil is the largest bottler and distributor of non-alcoholic, bottled beverages in the Asia Pacific. Coca-Cola Amatil was relying on limited and manual measurements of products in store, as well as delayed data sourced from phone conversations. Coca-Cola Amatil sales reps used Trax Retail Execution image-based technology to take pictures of stores shelves with their mobile devices; these images were sent to the Trax Cloud and analyzed, returning actionable reports within minutes to sales reps and providing more detailed online assessments to management. Coca-Cola Amatil gained 1.3% market share in the Asia Pacific region within five months.
4. COGNIZANT: Is a multinational corporation that provides IT services. Cognizant Digital Business has developed an AI-driven machine learning solution for the compliance function at a leading healthcare services provider that parses doctors’ notes entered into the organization’s electronic medical records (EMR) to identify potential drug-seeking behavior. Opioid dependency is devastating for patients and their families. In our artificial intelligence case studies, Cognizant’s system uses text analytics and an advanced machine-learning algorithm to mine physicians’ notes and electronic medical records. alerts doctors during patients’ visits when a pattern of at-risk behavior is identified. So far, 85,000 at risk patients have been identified through this system with savings to organizations of $60 million.
5. GLOBAL TECH LED: Is a LED lighting design and supplier to U.S. and international markets, specializing in LED retrofit kits and fixtures for commercial spaces. The company used Google Analytics’ Smart Lists in our artificial intelligence case studies to automatically identify Global Tech LED prospects who were “most likely to engage” and to remarket to those users with more targeted product pages. They used Google’s Conversion Optimizer to automatically adjust potential customer bids for increased conversions. Remarketing campaigns triggered by Smart Lists drove 5 times more clicks than all other display campaigns. Traffic to the company’s website grew by more than 100%, and was able to re-engage users in markets in which it was trying to make a dent, including South Asia, Latin America, and Western Europe.
6. JD.COM: Beijing-based JD.com partnered up with Siasun Robot & Automation Co Ltd. to use automation technology, such as robots, to improve warehouse operations. The key idea was to improve the speed and efficiency of product sorting and delivery in warehouses, cutting down the costs and increasing revenue.   According to Techemergence, after implementing this new initiative, a number of online orders reached 1.26 billion in 2015 (double the amount of orders in 2014) and approximately 85% of those orders were delivered within two days. Unfortunately, JD.com aims to use Artificial intelligence to reduce the number of employees from approximately 120,000 to 80,000 over a decade to increase efficiency, by reducing manual work and therefore increasing profit margin.
7. PETER GLENN: has provided outdoor apparel and gear to individual and wholesale customers for over 50 years, with brick-and-mortar locations along the east coast, Alaska, and South Beach. Peter Glenn used AgilOne Analytics for advanced segmentation abilities included data on customer household, their value segment, and proximity to any brick-and-mortar locations. Peter Glenn saw a 30% increase in Average Order Value (AOV) as a result of its automated marketing campaigns.
8. RAKUTEN: Japan’s largest e-commerce site, Rakuten, continues to invest in AI to better predict customer behaviors as it is critical to the e-commerce success. Right now, with their Rakuten Institute of Technology, they are able to analyze their 200 million products to forecast sales with a high degree of accuracy. Now they are also capable of segmenting buyers more accurately using real-time data.
9. UNDER ARMOUR: An American manufacturer of sports footwear and apparel,  built a UA Record™ app was built using the IBM Watson Cognitive Computing platform. The “Cognitive Coaching System” was designed to serve as a personal health assistant by providing users with real-time, data-based coaching based on sensor and manually input data for sleep, fitness, activity and nutrition. The app has a rating of 4.5 stars and grew revenue for Connected Fitness accessories by 51% to $80 million.

Do these artificial intelligence show you the money? Are you ready to see how AI can be used at your company?