Artificial Intelligence (AI) is the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.
The bulk of the AI development happening today by industry leaders falls uses human reasoning as a guide to provide better services or create better products rather trying to achieve a perfect replica of the human mind. Artificial Intelligence holds great promise for industry.
Where are we today with artificial interaction and where do experts say we will be in the next few years.
To bring clarity, here are 30 artificial intelligence facts that separate hype vs reality.
- 85% of all customer interactions won’t require human customer service reps by the end of this decade (Gartner).
- 80% of executives surveyed are “eyeing the peaks” and view AI as a strategic opportunity. (MIT Sloan Management Review)
- 80% of executives believe AI boosts productivity. (The Motley Fool)
- 72% of business leaders believe artificial intelligence is a “business advantage.” (PwC)
- 61% of those who have an innovation strategy said they are using AI to identify opportunities in data that would otherwise be missed. Only 22% without a strategy said the same. (Narrative Science)
- 61%, regardless of company size, pointed to machine learning and AI as their company’s most significant data initiative for next year. (MeMSQL)
- By 2020, 57% of business buyers will depend on companies to know what they need before they ask for anything. This means having solid prediction capabilities with your AI will be the key to keeping your customers. (Salesforce)
- By 2020, 57% of business buyers will depend on companies to know what they need before they ask for anything. This means having solid prediction capabilities with your AI will be the key to keeping your customers. (Salesforce)
- When asked about expectations for marketing technology providers to have native AI capabilities, more than 50% of respondents said it was important or a must-have. (BrightEdge)
- 44% of executives believe artificial intelligence’s most important benefit is “automated communications that provide data that can be used to make decisions.” (Narrative Science)
- 41% of consumers believe AI will make their lives better. (Strategy Analytics)
- The impact of AI technologies on business is projected to increase labor productivity by up to 40% and enable people to make more efficient use of their time. (Accenture)
- By 2020, smart agents will manage 40% of mobile interactions. (Gartner)
- Could you lose your job to AI? According to PwC, maybe. By the 2030s, they predict that around 38% of all U.S. jobs could be replaced by AI and automation. (PwC)
- While only 33% think they use AI-enabled technology, 77% actually use an AI-powered service or device. (Pega)
- 32% of executives say voice recognition is the most-widely used AI technology in their business. (Narrative Science)
- When asked about the next big marketing trend, survey respondents identified consumer personalization (29%), AI (26%), and voice search (21.23%). These top three responses, which total 75% of all AI applications, demonstrate that AI is more pervasive and prominent than respondents realize. (BrightEdge)
- 20% of business content will be authored by machines by 2018 (Gartner).
- Artificial intelligence will replace 16% of American jobs by the end of the decade. (Forrester)
- 15% of Apple phone owners users use Siri’s voice recognition capabilities. (BGR)
- Only 15% of enterprises are using AI. But 31% said it is on the agenda for the next 12 months. (Adobe)
- The largest companies—those with at least 100,000 employees—are the most likely to have an AI strategy, but only half have one. (MIT Sloan Management Review)
- In the U.S., only 4.5% of self-reported data scientists or data researchers specifically work as machine learning engineers. (Kaggle)
- One AI specialist on staff, with salary and company stock, can fetch compensation of $300,000 to $500,000. (The New York Times)
- “Netflix saved $1 billion this year as a result of its machine learning algorithm which recommends personalized TV shows and movies to subscribers.” (StatWolf)
- Harvard University has received $28 million to build artificial intelligence as fast as the human brain. (Wired)
- Over 16.1 million Amazon Echos and 5.9 million Google Home devices have been sold, according to data collected in June 2017. That means 7% of the population aged 12+ owns an AI-based speaker device. (Edison Research, Voicebot.ai)
- By 2018, more than 3 million workers globally will be supervised by a so-called “robo-boss” (Gartner).
- By 2018, an estimated 2 million employees will be required to wear health and fitness tracking devices on the job (Gartner).
- Heliograf, The Washington Post’s AI writer, created approximately 850 stories in 2016 during the Rio Olympics and the 2016 presidential election. Humanity’s saving grace? Editing and analysis polishing came from human editors. (The Washington Post)
Do these artificial intelligence facts separate the hype vs reality to you? Did you learn something new? Does your organization need help understanding AI?
