Ecommerce stats show we buy more online from more devices in more places and at more times of the day than ever before. And this migration is going to continue.
But ecommerce consumers are savvier. They have high expectations and demands that, if not met, cause them to go elsewhere and not likely to return.
To help your business get the most from this movement, here are 52 ecommerce stats every marketer should know to grow.
WHO BUYS? AND HOW MUCH?
- $394.9 billion are ecommerce sales for 2016, an increase of 15.1 percent from 2015. (U.S Department of Commerce)
- 191.1 million U.S. online buyers. (Statista)
- 98.9 million online buyers who have purchased at least once via a mobile device (Statista)
- $1,800 in the U.S. and $1,600 in the U.K. is how much the average eCommerce consumer spend per customer over the course of the year (Statista)
- 80% of the US population has made an online purchase; 50% have made more than one. (Business Insider)
- 67% of Millennials and 56% of Gen Xers prefer to shop on online rather than in-store. (Big Commerce)
- 54% of online purchases are made by Millennials. (USA Today)
- E-commerce sales in 2016 accounted for 8.1% of total sales compared to 7.3% of total sales in 2015. (U.S Department of Commerce)
WHAT ARE BUYING BEHAVIORS?
- 51% of Americans prefer to shop online. (Big Commerce)
- 58% of consumers say their least favorite part of shopping online is paying for shipping. (Small Biz Trends)
- 55% of consumers would rather interact with technology in store than a sales associate. (Forbes)
- 49% of parents say they cannot live without online shopping. (Big Commerce)
- 46% of online shoppers read social media reviews and blogs before purchasing online. (Selz)
- 46% feel online review help make them feel confident about their purchase and 45% feel they make companies be accountable to their customers. (Pew Research)
- 39% of Americans have shared their experiences or feelings about a commercial transaction on social media platforms. (Pew Research)
- 30% of all products ordered online are returned as compared to 8.89 percent in brick-and-mortar stores. (Small Biz Trends)
- 25% of online shoppers are age 54 or older. (IBM)
- 23% of shoppers are influenced by social media recommendations/reviews. (Big Commerce)
WHERE ARE WHEN DO THEY BUY?
- 85% of customers start a purchase on one device and finish it on another. (Google)
- 82% of Americans consult online ratings and reviews when buying something for the first time. (Pew Research)
- 72% of Millennials research and shop their options online before going to a store or the mall. (Forbes)
- 65% of Americans indicate that when they need to make purchases they typically compare the price they can get in stores with the price they can get online and choose whichever option is cheapest. (Pew Research)
- 62% of smartphone users have made a purchase online using their mobile device in the last 6 months. (Outer Box)
- 44% of retail internet minutes were spent using a smartphone device, while 11% were spent using a tablet, as compared to just 45% spent using a desktop. (IBM)
- 43% of online shoppers have made a purchase while in bed. (Big Commerce)
- 43% of e-commerce traffic comes from Google search (organic) and 26% comes from Google Adwords. (Wolfgang Digital)
- 40% of Americans (and roughly half of those under the age of 50) indicate that they nearly always turn to online reviews when buying something new. (Pew Research)
- 23% of online shoppers have made an online purchase at the office. (Big Commerce)
- 20% of American online shoppers have purchased from the bathroom. (Big Commerce)
- Only 11% of users access the Internet via desktop only – almost all users are using multiple devices. (comScore)
- 22% of consumers spend more as a result of using digital; just over half of these shoppers report spending at least 25% more than they had intended. (CMO)
WHAT ARE EXPECTATIONS?
- 92% of U.S. customers would consider delivery within 2 days to be ‘fast delivery’, but only 18% would consider delivery within 5-7 days as fast. (Criteo)
- Over 90% of people buying on Amazon wouldn’t purchase an item with less than three stars. (Feedvisor)
- 75% of reviews on eCommerce sites give the full 5 stars. (YOTPO)
- 71% of shoppers believe they will get a better deal online than in stores. (Selz)
- 69% of online shoppers want more reviews from ecommerce sites. (Big Commerce)
- 66% of online shoppers have decided not to buy an item because of shipping costs. (Big Commerce)
- 44% will abandon their shopping card if the shipping cost is too high or if there are unexpected additional charges. (Receiptful)
- 40% of customers are fine interacting with chatbots. (Forbes)
WHAT CAN YOUR BUSINESS DO TO BENEFIT?
- Using product videos on eCommerce sites can increase product purchases by 144%. (Small Biz Trends)
- 88% of shoppers characterize detailed product content as being extremely important. (Forbes)
- 74%of small business websites have no eCommerce. (Small Biz Trends)
- 60% of shoppers actually read your return policy before completing a sale, and the return policy ultimately influences 80% of the sale. (Small Biz Trends)
- 60% of consumers have completed a “buy online” to “pickup in-store” purchase via mobile. (Forbes)
- 50% of mobile coupons that are redeemed are captured from a retailer’s site by the consumer. (Neilsen)
- 58% of the Top 1000 US online retailers send welcome emails. (Internet Retailer)
- 39% of smartphone users have redeemed at least one digital coupon in the past year. (Neilsen)
- 30% of mobile shoppers abandon a transaction if the experience is not optimized for mobile. (Marketing Profs)
- 30% of mobile coupons are obtained from specialty sites like Groupon and Living Social. (Neilsen)
- 20% of grocery store sales are expected to come from online by 2025. (CNBC)
- At least 15% of retailers will offer a price match guarantee. (Biz Journals).
- Online sales in the United States are expected to reach $523 billion, up 56% from $335 billion in 2015. (Forrester)
To know what’s next in ecommerce, here is an infographic from the Villanova School of Business.
Do these ecommerce stats you see how your business can benefit. Do you need building an ecommerce plan for your business?